December 2008

NCR and Experticity
announce global reseller agreement

DAYTON, OH – NCR Corporation (NYSE: NCR) has announced that it has signed a global reseller agreement with Experticity, the pioneer of live, on-screen expert sales and customer support technologies. This agreement allows NCR to resell the Experticity multi-channel technology platform through its worldwide sales channel.

Experticity gives retailers a new vehicle for ensuring customers receive face-to-face service when and where they need it. It engages shoppers at the point of service with high-quality, live video customer support. Remote expert service agents – supplied by the retailer, consumer goods manufacturer or a third party – can be accessed by the consumer according to language and skill.

NCR’s professional services team will stage, deploy and support the Experticity software platform. As an authorized reseller of Experticity’s technology, NCR can now supplement its existing suite of technology offerings with the industry’s first market-proven, in-store video customer support solution.
Experticity (www.experticity.com) is the pioneer of live on-screen expert sales and service technologies and has been developing remote service solutions for the retail industry since 2005.

Experticity’s patent-pending, proprietary technology enables retailers to load-balance live customer service staff from a remote location to service front-lines and to consumers online, using real-time, two-way video, audio, and data screens to provide customers with a personalized, one-on-one service experience. Dozens of retailers are currently testing the platform in their store environments and STAPLES Business Depot, the largest office supply chain in Canada, has rolled the system out across 35 stores in 2008. Experticity is privately held and headquartered in Seattle.